Policies

Hotel De Ville Policies

As a small independently owned property, every reservation has a meaningful impact on our business. Our policies are designed to be fair to both our guests and our team while helping us provide an exceptional experience for everyone who stays with us.

Cancellation Policy

We understand that travel plans sometimes change. Reservations may be cancelled without penalty up to 7 days prior to arrival.

Reservations cancelled within 7 days of arrival, shortened stays, early departures, and no-shows are responsible for the full reservation amount unless the room can be rebooked.

Because weather, illness, travel delays, and other unforeseen events can affect travel plans, we strongly recommend purchasing travel insurance.

Reservations made through third-party booking sites must be modified or cancelled directly through the booking provider and remain subject to both their policies and ours.

Registered Guests & Occupancy

For the comfort and safety of all guests, room occupancy may not exceed the maximum number of guests listed for the room.

All overnight guests must be registered with the property. Unregistered overnight guests or occupancy beyond room limits may result in additional charges or cancellation of the reservation without refund.

Quiet Hours

We strive to provide a peaceful experience for all guests. Quiet hours are observed from 10:00 PM to 7:00 AM.

Please be considerate of fellow guests by keeping noise levels low in guest rooms, hallways, outdoor spaces, and common areas. Excessive noise or disruptive behavior may result in removal from the property without refund.

Check-In & Check-Out

Check-in begins at 3:00 PM. Check-out is by 11:00 AM.

If you expect to arrive later than your scheduled check-in time, please let us know so we can ensure a smooth arrival experience.

Early check-in and late check-out requests are subject to availability and may incur additional fees. While we will do our best to accommodate requests, they cannot be guaranteed.

To allow our team adequate time to prepare rooms for incoming guests, we kindly ask that guests depart by the published check-out time.

Payment & Reservation Guarantee

A valid credit card is required to secure all reservations.

The cardholder must be present at check-in and provide a matching government-issued photo ID.

Final payment may be processed prior to arrival in accordance with the reservation terms selected at booking.

Reservations with invalid or declined payment methods may be subject to cancellation if alternative payment arrangements cannot be made.

Guests are responsible for all charges associated with their stay, including incidental charges, damages, or additional cleaning fees resulting from violations of property policies.

Smoking & Vaping Policy

To provide a clean and comfortable environment for all guests, all guest rooms and indoor areas are strictly non-smoking and non-vaping.

This policy applies to cigarettes, cigars, pipes, e-cigarettes, vaping devices, marijuana, incense, candles, and any other products that create smoke, vapor, or strong odors.

Guests who smoke or vape inside guest rooms or indoor spaces will be responsible for any additional cleaning, deodorization, restoration, or revenue-loss costs required to return the room to service.

Pet Policy

To ensure the comfort of all guests, pets are not permitted on the property.

Service animals, as defined by applicable law, are welcome. Guests traveling with service animals may be asked the questions permitted under federal law.

Guests are responsible for any damage, excessive cleaning, or disturbances caused by their service animal during their stay.

Damages & Excessive Cleaning

We understand that normal wear and tear is part of operating a hospitality property. However, guests are responsible for damage beyond normal use of the room, furnishings, fixtures, linens, or other property assets.

Additional charges may be assessed for repairs, replacement of damaged or missing items, excessive cleaning, removal of odors, or any condition that prevents a room from being rented to future guests.

If damages are identified following departure, supporting documentation may be provided upon request.

Lost & Found

We encourage guests to carefully check their room before departure.

Any items left behind and recovered by our team will be held for a reasonable period of time. If requested, we are happy to arrange shipment of recovered items at the guest's expense.

While we make every reasonable effort to safeguard recovered belongings, we cannot guarantee the recovery of items left behind and assume no liability for lost, stolen, or misplaced personal property.

Guest Conduct

We are committed to providing a safe, welcoming, and enjoyable experience for all guests.

Guests are expected to treat fellow guests, staff members, and property facilities with courtesy and respect. Disruptive behavior, illegal activity, harassment, threats, excessive intoxication, or actions that compromise the safety or comfort of others may result in immediate removal from the property without refund.

Management reserves the right to refuse service or terminate a stay when necessary to protect guests, staff, or property.

Travel, Weather & Unexpected Events

Travel plans can be affected by weather, transportation disruptions, illness, family emergencies, or other unforeseen circumstances.

Because we are a small independent property, cancellations and reservation changes remain subject to our published cancellation policy regardless of the reason for the interruption.

For added peace of mind, we strongly recommend purchasing travel insurance to protect your travel investment.